All orders ship within 7-10 business days after processing (excluding holidays and/or weekends). Customers will receive notification via the email address provided when item(s) have shipped. Please allow a full 7-10 business days to receive shipment confirmation.
We want you to love shopping with Cloud 9 Easy Go. If
products purchased from cloud9easygo.com do not meet your
expectations, you may return them with the packing slip within
30 days of purchase. You will be refunded the method in
which you paid. Original shipping and handling charges will
not be refunded. After 30 days, refunds will not be
issued. Please contact cloud9easygo.com Customer Care via
email at before shipping returned
PLEASE NOTE: Some items such as personalized, “final
sale” and “personal care” items are non-refundable. See full
“Non-Refundable Items” paragraph below for these
Non-Refundable items include: personalized items and items
marked as final sale or non-returnable. Personalized items
and items marked as final sale or non-returnable are ineligible
for refunds. Unopened/sealed items are acceptable for return.
Cloud 9 Easy Go, LLC, Discretion
We reserve the right to deny any return if conditions of this
Return Policy are not met and/or if items are used outside of
the manufacturer’s specifications.